FAQ
FAQ
When will my order arrive?
We aim to dispatch all orders within 48 hours.
From dispatch, please allow 2-5 working days for delivery to the Republic of Ireland.
Please allow 4-10 working days for all orders to Europe and the UK.
Orders to the USA and Canada will arrive 7-14 working days from date of order.
Delivery to Australia can take 14-21 working days.
Please visit our Delivery page for more info on shipping times and costs.
How do I choose the correct collar size for my dog?
Check out our size guide below to ensure your dogs collar is the perfect fit.
How do I choose the correct harness size for my dog?
Take your dogs neck and chest measurements as shown in the diagram below and check out our size guide to ensure your dogs harness is the perfect fit.
How do I choose the correct lead size for my dog?
We recommend dogs who need a medium or large harness or collar to opt for the size large lead.
For dogs with a small or extra small harness or collar, we recommend the size medium lead.
How do I clean my Paw Shack accessories?
All our products can be cleaned easily using washing detergent. We advise handwashing your products with warm water for best results. Stain removers can also be used for stubborn stains, however avoid those that contain bleach.
You can also machine wash your products, we recommend using a gentle cycle at 30 degrees. Use a protective laundry bag to protect the hardware.
Allow to air dry.
Can I get a refund if the product does not fit?
We offer a full refund on all items that are returned within 21 days of purchase. Products must be unused and unworn. We will check the items and process your refund.
Please allow up to 10 working days to receive your refund.
See our returns page for full details.
Please note shipping costs are non-refundable.