The Paw Shack accepts returns up to 14 days from the date of purchase. Sale items and seconds are excluded from this policy. All sale and seconds items are final sale and therefore non refundable. This does not affect your statutory rights. 

Items must be returned unused and unworn. Once items are received we will inspect them and notify you when your refund is being processed.

Once approved refund may take 7-10 working days to be applied. 

Please note, shipping costs are non refundable. 

Currently we do not exchange items. If you have ordered the wrong item or the wrong size, please return the item and we will process your refund. You can then reorder the correct item.

To begin your refund, please email thepawshack23@gmail.com or click the 'Get in touch' link below. In your email please include:

• Your order number
• Name and number of items you are returning 
• Brief reason as to why the items are being returned

As soon as we receive your email we will provide you with the return address.